Refund & Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds.
Return Window
Return Deadline: Items must be returned within 30 days from the date of receipt
Request Timeline: Return requests must be initiated within this timeframe to be eligible for processing
Return Conditions
Master Patterns
All contents must be unused, complete, and in resaleable condition with original packaging
DVDs
Non-refundable once the exterior seal has been broken
Digital Courses
Non-refundable due to the nature of digital content
General Condition
Items must be free from damage, stains, or alterations
How to Return Items
Contact Us
Email info@surefitdesigns.com with your order number and reason for return
Return Authorization
Wait for our return authorization and instructions before shipping
Package Items
Securely package all items in original condition
Ship to Us
Use the return address provided in your authorization email
Return Shipping & Costs
Return Shipping: Customer is responsible for return shipping costs unless the item was damaged or defective
Original Shipping & Handling: These fees are non-refundable
Tracking Recommended: We recommend using a trackable shipping method for your protection
Refund Processing
Processing Time: Refunds are processed within 5-7 business days after we receive your returned items
Refund Method: Refunds will be issued to your original payment method
Bank Processing: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account
Damaged Items & Packaging Issues
If any part of your order or packaging arrives damaged, opened, or with missing items:
Do not discard the damaged product or packaging, photos must be taken of the contents and the inside and outside of the packaging to satisfy the insurance claim.
We request that you are willing to assist with the shipping insurance claim paperwork as needed.
Contact us immediately at info@surefitdesigns.com
Provide photos of the damage within 7 days of package receipt
Include details: Your order number and description of the issue
We will provide replacement items or full refunds for damaged goods at no cost to you
EU/EEA Customers — Right of Withdrawal
If you are located in the European Economic Area (EEA), you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, you may use our electronic withdrawal form — no login required. After submitting your request, you will receive an automatic email confirmation on a durable medium as required by EU Directive 2023/2673.
Exceptions: Digital downloads are exempt once commenced (with prior consent). Pattern Kits that have been opened or used are not eligible.
Return Shipping: Return shipping costs are the responsibility of the customer, except where the item is defective or materially different from what was described.
Refund Timeline: Upon receipt of your returned item, refunds will be processed within 14 days.
For further information about your consumer rights, you may contact your local EEA consumer protection authority.
Need Help with a Return?
Questions about returns or need assistance? We typically respond within 1-2 business days.
Email UsContact PageThis policy was last updated on June 17, 2026. We reserve the right to update this policy at any time. Please check this page periodically for changes.
